Data Privacy Policy

Welcome to Heats Privacy Policy. This page explains what information we collect, how we use and store it, and the steps we take to protect your privacy when you use our site and services. We care about your privacy and aim to be clear and practical about data handling related to account use, payments, gameplay and communication.

Types of data we collect

We collect information you provide directly and data generated through your use of our services. This includes account details, payment and transaction records, game activity, and technical information from your device and browser.

Personal data

Personal data includes your name, email address, date of birth, contact details, and any identity documents you submit for verification. We use this information to create and manage your account, verify identity when required, and comply with security checks.

Technical data

Technical data covers IP addresses, device identifiers, browser type, operating system, and referral information. We collect this data to ensure site functionality, improve performance, and detect suspicious activity.

Transactional data

Transactional data includes deposit and withdrawal history, payment method details (as needed for processing), bonus and wagering records, and records of interactions with our support team. This information helps us process payments, resolve disputes, and maintain accurate account records.

How we use information

We use collected data to operate and improve our services, process payments, prevent fraud, and communicate with you about your account. We may also use information for internal analytics, customer support, and to fulfil legal or regulatory obligations where applicable.

Data protection practices

We implement reasonable technical and organizational measures to protect personal data from unauthorized access, alteration, or loss. Access to sensitive information is restricted to authorized personnel on a need-to-know basis. While no system is completely risk-free, we continuously review our security practices to enhance protection.

Cookies and tracking technologies

We use cookies and similar technologies to maintain sessions, remember preferences, and analyse site usage. Some cookies are necessary for core functions, while others enable analytics and marketing features. You can control cookie settings through your browser, though disabling certain cookies may affect site functionality.

User rights

You have rights over your personal data, including the ability to request access, correction, or deletion of your information where applicable. You may also object to or restrict certain processing activities. To exercise your rights, use the account settings or contact our support through the in-site help options.

Access, correction and deletion

If you need to review or update your details, log in to your account and edit your profile where available. For deletion requests or more complex changes, contact customer support via the site and we will guide you through the verification and next steps. Some data may be retained as required for record-keeping or to meet legal obligations.

Information sharing and third parties

We share data with service providers and partners who help deliver our services, such as payment processors and fraud prevention vendors. These parties operate under confidentiality obligations. We do not sell your personal information. Where sharing is required by law, we will comply with lawful requests from authorities.

Privacy policy updates

We may update this policy to reflect changes in practices or legal requirements. Material changes will be communicated through the site or your account. Review this page periodically to stay informed about how we handle your data.