General Terms and Conditions

These Terms and Conditions set out the rules that govern your use of Heats. They explain the relationship between us and players, describe account responsibilities, eligibility, promotions, payments and how we handle disputes. By using the site you agree to follow these rules; please read them carefully and contact support if anything is unclear.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Use a valid email address and strong password, and do not share login credentials. We allow one real‑money account per person, household and device; multiple accounts, account sharing or other attempts to circumvent limits may result in restrictions, forfeiture of funds and account closure. Notify us immediately if you suspect unauthorised access.

Verification

We may require identity and address verification (KYC) at registration, before a withdrawal or at any time to comply with our policies. Required documents typically include government ID, proof of address and proof of payment method. Refusal to provide requested documents can lead to account suspension and refusal of transactions.

Eligibility requirements

To register and play for real money you must meet eligibility rules shown during sign up. You must be at least 18 years old and legally permitted to gamble in your location. Accounts from restricted jurisdictions are not accepted. We may check your location and block access where required.

Acceptable platform use

Use the site only for lawful, personal entertainment. Prohibited behaviour includes fraud, chargebacks, bonus manipulation, collusion with other players, use of VPNs to conceal location and automated play where expressly disallowed. We monitor activity for suspicious patterns and may limit, suspend or close accounts and withhold winnings where abuse is detected.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that apply to each offer. General rules include wagering requirements, eligible games, contribution rates and maximum cashout conditions. Typical examples used on the platform are a welcome bonus with wagering applied to the bonus amount and reload offers with combined bonus+deposit wagering, but exact values vary by promotion. We will list relevant rules when you opt into an offer; you should review them before claiming. Abuse of promotions may result in voided bonuses and account action.

Deposits and withdrawals

We support a range of payment methods for deposits and withdrawals. Minimum deposit and withdrawal amounts are stated on the cashier; a common minimum is 10 in the account currency. Withdrawals are subject to verification and any applicable limits. Some withdrawals may be processed quickly once approved; verification, security checks or bonus conditions can delay payments. We do not charge withdrawal fees where indicated, but third‑party provider fees may apply.

Dispute resolution

If you have a complaint, contact our support team so we can investigate. We aim to acknowledge queries promptly and resolve them fairly. Where an internal resolution is not reached, we will describe available escalation channels. We keep records of account activity to support any review.

Updates to terms and conditions

We may update these Terms from time to time. Material changes will be published on the site and, where appropriate, communicated to account holders. Continued use of the site after changes are posted constitutes acceptance of the updated terms. If you do not agree with a change, you should stop using the service and close your account.