Contact Us
Need help? Our support team is ready to assist with account-related issues, technical concerns, questions about bonuses, or general feedback. Contact us anytime via live chat for quick answers, or email us for account verification, payment queries, or withdrawal assistance. We aim to respond promptly and guide you through deposits, KYC steps and active promotions using convenient communication channels. Check our FAQs for quick guides and step-by-step help.
| Department | Contact |
|---|---|
| Customer support | [email protected], live chat on-site 24/7, email replies usually within 1 hour |
| General enquiries | [email protected], response 24-48 hours, billing and account questions |
| Affiliate enquiries | [email protected], partner manager available Mon-Fri |
| Phone | +44 20 7430 9182, call-back available, English support |
| Working hours | Live chat 24/7, email Mon-Fri, 09:00-18:00 |
Email assistance
Email is our preferred contact method for detailed requests, account issues, or cases that need explanations or document uploads. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and account ID where applicable. Attachments are welcome. Providing full information helps us resolve your issue faster and avoid unnecessary delays.
Send us a message
Response Time
Our support team aims to reply quickly. Most inquiries are answered within one business day. Simple questions via live chat or email are usually handled the same day, while more complex cases - such as account verification or payment investigations - may take longer depending on their nature and required checks. We’ll keep you updated until the issue is resolved.
Feedback
We'd love to hear from you. Share feedback, suggestions or ideas to help improve the site. Every message is read carefully by our team and used to make the service clearer, faster and more enjoyable. Tell us about any issues, feature requests or content you'd like to see, and we'll consider your input when planning updates and fixes.